FAQ's

What items are not returnable?
Items falling under following categories CANNOT be returned

Consumable items like Food and Beverages, Bath and Beauty
Bulky items like Furniture/ Statues/ Paintings/ Temples (Mandir)
Custom stitched products


Can I return a part of my order?
Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.


When will I be refunded?
We can refund you when the seller notifies us of the receipt of the item back from you or the online tracking shows as delivered to the seller address. Remember that items have to be returned to sellers directly by you. Once the seller notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays and Bank Holidays).


Can I return a part of my order?
Yes, a return can be created at item level but if you have ordered multiple quantities of the same item, you cannot initiate a return for a partial quantity.


What are the shipping charges?
Delivery charge varies with each Seller. Most sellers provide FREE delivery in India. Some items may have a shipping cost depending on the nature of the product.
For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping costs as sellers are free to set their prices and prices listed in INR are only for India.


What is the estimated delivery time?
The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders. All orders get shipped within 5 days from the Seller’s warehouse.


How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases, where the pin/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.


Why is the COD option not offered in my location?
Availability of Cash on Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.


Cash on Delivery is not available outside India.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.


What does "Out of Stock" mean?
It means that currently, the item is not available for sale.


How do I pay for a Wishvilla purchase?
Wishvilla offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Wishvilla's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Debit Card, Credit Card and Cash on Delivery to make your purchase. We also accept payments made using Visa, MasterCard, American Express and Diners Club credit/debit cards.

International Buyers can also use PayPal as a payment method for purchases.


What is Cash on Delivery?
Cash on Delivery (COD) is an alternate method of purchasing from us. In the COD payment terms or COD service, you pay at the time of the actual delivery, rather than paying in advance. Please note that the courier person will give you the parcel only after he receives the cash payment. You cannot open the parcel before payment. In case of any concerns after opening the parcel, you can contact us on customercare@wishvilla.com

Cash on Delivery is not available outside India.


Are there any charges for a COD purchase?
There may be COD charges per product which will be communicated to you when you transact on Wishvilla.com. We do not process COD orders for invoice value of more than Rs.5000.

All the products are valid for a Cash-On-Delivery order, except for those where it is specifically written in the description “Cash on delivery is not available “.

Cash on Delivery is not available outside India.


How do I pay using a Credit/Debit card and is it safe?
We accept all VISA, MasterCard both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.


What credit cards are supported?
We accept all MasterCard, Visa, Amex, JCB and Diners credit cards.


How do I check the current status of my orders?
You can review the status of your orders and other related information in the 'My Account' section In the My Account page, click on the 'My Orders' link to view the status of all your orders. To view the status of a specific order, click on the 'Order Number' link.


When and how can I cancel an order?
You can cancel your order at any point after placing an order. You cancel it directly by login into Your Account.

Go to ‘My Accounts’ section. In the My Account page, click on the 'My Orders'. Expand order details by clicking on the 'Order Number' link. To cancel, click on the ‘Cancel delivery’ button.


What happens to the order in case of payment failure?
While placing an order, if your payment fails but you still wish to order the products, you can go to Your Account and re-order the products from the ‘Pending Orders’ section.

Please note that the payment link generated to re-order those products is valid only for 3 days as per our payment gateway’s guidelines.


Is it necessary to have an account to shop on Wishvilla?
You can shop on Wishvilla by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own account, you can enjoy a personalized shopping experience, quicker checkout and can easily manage your orders as well.


Can I order a product that is 'Out of Stock'?
Unfortunately, products listed as 'Out of Stock' are not available for sale.


Couldn't find the information you needed?
Please Email us at cc@wishvilla.com
Please Contact us at +91 9892597703